These are not edge cases…

Listening to a FIDO UX podcast, wanted to get this down while I’m thinking about it.

Here is a list of sign on experiences that definitely are _not_ edge cases. Some are literally the first thing users do, others are the first thing customers ask about (in my experience). In no particular order:

• New phone – pairing* / first use

• Additional phone – pairing / first use

• New computer/laptop – pairing / first use

• Temporary device – such as in cases where phones are not allowed or phone has been forgotten

• No access to phone / no phone at all

* RE pairing – this can refer to a few different things depending on the key / credential model, including pairing of a phone with a laptop for future use as a remote authenticator, or enrolling a platform authenticator (such as on a laptop) based on possession of the remote authenticator (such as on the phone)